No, we are agents representing carriers directly, similar to an insurance brokerage, but for Telecom. Your service, billing and customer service will be provided directly by the carrier you choose. One of our agents will serve as a contact to answer questions and help you communicate with the carriers.
Our agents have more experience than most direct sales reps and want to develop a long-term relationship with your company. Direct telecom reps are paid one time when they sign up a new account. There is no incentive to build a relationship with their customers since they won't make any additional money off your account. Carriers typically have high turnover in this position. Agents are paid a residual commission on your account over time, not an up front payment like a direct rep. Borders Communications will be there for the long term.
Many agents work independently or for small companies representing only a few carriers. We have the size and scope to provide your company service from many providers, negotiate the best deals for you and manage your account now and in the future.
Direct reps represent the carriers they work for, not the customer. We do our best to represent the customer not the carrier. Borders Communications is compensatedto keep you as a customer for the long term. We accomplish this by showing your company the best and most updated plans on an ongoing basis.
